PETER J. SHEPHERD
PAYPAL
Sep 2021 - Jan 2023
Internal Developer Tools
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As the lead for "Special Projects", I took our design leader’s ideas for increasing productivity from vision to reality.
I led 2 talented designers in India and collaborated with our UI and PM teams to develop and release these UX innovations.
We primarily worked on PayPal's Console - an internal all-in-one platform hosting Developer and Data Scientist Tools.
I also consulted with teams designing & developing tools for the Console, evangelizing and supporting their user research.
CASE STUDY:
A TREASURE MAP FOR THE PAYPAL SOFTWARE DEVELOPMENT LIFECYCLE (SDLC)
Our quest - Guide Product Developers through PayPal's SDLC by creating an SDLC Treasure Map:
​ An interactive SDLC diagram similar to an airline-safety card
Project:
Timeline: Nov 2021 - June 2022
Lead: Yours truly Partner: Designer/Researcher in India
My "partner in crime" and I met with experts to learn the intricacies of PayPal's SDLC
We designed and iterated the SDLC Diagram in lo-fi then hi-fi
Then created an interactive prototype of the SDLC Diagram using UXPin - similar to Figma and has robust scripting
To see if the SDLC diagram was viable, we conducted a user study with 16 participants with diverse PayPal roles
Based on the study's positive results, our Console PM & UI teams "green-lighted" developing the SDLC diagram
We partnered with them on the MVP released in July 2022
We measured the SDLC diagram's impact with Google Analytics from July 2022 - January 2023
